CURRENT woRK
UX, Ui, Visual DESIGN & Illustration
I worked with Digicert full-time, remote, as a Learning Experience Designer. Digicert is an international cyber-security company that provides enterprise PKI (Public Key Infrastructure) services and solutions.
I was responsible for designing and writing interactive multimedia sales enablement training modules for various product releases.
The modules included banner design and illustration, multimedia activities, as well as establishing a style guide for the training modules based on DigiCert's corporate identity standards.
Other tasks included the design and ownership of powerpoint presentations, sell sheets, course outlines, and playbooks.
Illustration:
IoT Devices are Coming Online by the Billions
UI & Visual Design support for the customized Moodle LMS branded as DigiCert PKI University.
Various samples of illustrations developed with SME support
for interactive content sections I had written. The work was done for a specific lesson about code signing within one of the Rise360 courses I recently built.
I recently supported the Digital Transformation Office with optimizing task success throughout the Canada.ca online presence using WET-based interaction designs, templates and patterns. Specific work included prototyping and testing a WCAG compliant visual pay calendar that would allow public servants to see and understand when they get paid, based on the results of early baseline testing.
Calendar images were created in Adobe Illustrator and rendered as SVG to ensure responsive image scaling.
Government of Canada Work
One of the 1st billable projects on the Digital Enablement Team's books for this fiscal year was a redesign of GEDs (Government Employee Directory). My role was to see that the business requirements and user requirements are blended into a new user experience that is meant to replace GEDs and exceed its current capabilities for the long term.
The new service will addresses new and legacy user stories, taskflows and use cases with a new, intuitive user experience. The successful delivery of the PoC (proof of concept) led to project being approved in full.
Once the Product Owner finalized and released the MOU & SOW, the UX team distilled the user requirements that were necessary for both the Proof of Concept, and the subsequent MVP. I captured and shared the details while we performed affinity mapping and competitive analysis exercises.
REQUIREMENTS & RESEARCH (sprint 1-3)
While the overarching user research was in progress, I delivered some key user story scenarios in a visual storyboard. The visual storyboards were created to help the team understand the user needs and help with the creation of personas.
IDEATION & STORYBOARDS (sprint 4-6)
As the deadline for the Proof of Concept drew closer, we felt that we had enough preliminary research and user requirements aligned to inform the design of a basic user interface that met the business, technical and user needs.
Proof of concept (sprint 7-10)
The successful delivery of the proof of concept led to project being approved in full. We began to develop all the documented user stories and use cases into a detailed task flow matrix. This exercise was a team effort where the developers, writers and designers were able to determine additional functionality and possible screen layout combinations that would be part of the entire Directory Service. This effort also allowed the development team to start designing the back end as well as a rudimentary interface in React .
TASK FLOWS for all features (sprint 8-9)
The user stories and their task flows were distilled into a step by step storyboard that covered the interactions encountered by both staff and supervisors who would be the most frequent users of the Directory Service. The actors who played the users and supervisors in the storyboard were actual research based personas who were developed in parallel by the senior UX researcher.
TASKFLOW WIREFRAMING (sprint 10-12)
With each sprint review the interface and its dependent features were scrutinized by the development team, ux researchers and the product owner to ensure that none of the tasks fell through the cracks and that all on screen elements were in accord with industry standard patterns.
LO-Fidelity WIREFRAMING (sprint 13-15)
After adapting my work to the suggestions and additional input from ongoing user research, a final design was put into production. Next, I began to design the user stories and their task flows as detailed prototype screens for the development team to begin building the MVP. Detailed screen designs included dimensions and a proposed responsive version of the service for mobile.
HI-FIDELITY Mockups (SPRINT 16-24)
HI-DEF PROTOTYPES
Aurora Design System
SPARE CYCLES
I was invited to contribute to the Digital Enablement Team's Aurora Design System via the creation of persona mascots for the splash screen, as well as delivery of a recommendation report meant to enhance the design system's technical files such as the vector based assets used by external designers for prototyping. https://design.gccollab.ca/
I was committed to taking persona Mascots through painstaking iterations since the core team wanted to be absolutely sure that their efforts were reflected in the illustrations used to represent themselves.
The recommendation report focused on the structural quality and consistency of the various assets such as buttons and labels as well recommendations made on the use of colour combinations and colour palettes.
